*********** and lack of information

I am so disappointed with your services! I sent \debit"to the sms number and I received a call from one of your call centre agents who took all my banking details and promised that everything is perfectly fine. He promised the first debit order will go through on the 15 August 2015. To my surprise the debit order did not go through. On the 20th and 21st August I called your call centre on *** and spoke to 2 of your agents whom I've got their names and surnames who advised that there was technical error some of the debit orders did not go through on the 15th Aug. I had to go and do manual payment. They promised that R50 reconnection fee will be cancelled as the error was on their side. Today"