*********** and inefficient call centre staff

Unbelievable as to how much airtime (R500) I have spent calling your *********** service centre trying to get the PVR service that was working on my extra view explora decoder that was working before I needed to swop out my smartcard for a new one and now my PVR services don't work. I have been on the phone four days in a row (for no less than half and hour every day) trying to get this error message cleared and being given a different story every day as to why this is not being activated and it's being escalated to some department every day and then I get told that it will be resolved one day by the close of business and then other days in 30min-1hr and still nothing happens!!!! Then you want to charge me an extra R100 when I have been watching with PVR operations which I have ALREADY paid for, for majority of the month!!!! How DARE you want to take more money from people! You absolute *******!!!