*********** and Dishonest

I downgraded my package in January 2021 as I did not get what I want out of DSTV. The same old programmes being played over and over again. On 3 February 2021, they deducted the full amount even though they have already downgraded me on the 01st. I called in and the friendly customer agent confirmed that they overcharged me and assured me after about 10 minutes that the reverse went through. I waited until 7 February and called again. I was informed that the refund was approved and that they will escalate it to the Supervisor. I was by now not very happy. I called again on Friday 12 February - same story - by now I went on the Facebook page. The consultants here keep on asking me for my ID Number which I by now have sent 7 times. Today 17 February 2021, I am being informed that the refund was approved and that it takes from 10 to 15 working days for the funds to show in my account. By now it has cost me R180 in phone calls as I am calling from my mobile phone. Very unhappy with this poor pathetic service.