LS
Lea S
1 reviews | Active since May 2016
25 Mar 2018, 20:48
*********** and billing problems
I am so dissapointed with multichoice ,we had a problem with our decoder and we went to Dstv offices and we were advised that the old decoder was faulty and it won't work a new one is needed old one ref ********** 4 it was on my name and we were told to open another account my parents decided to use their Id to open a new account because they are pensioners and they can't keep on calling me when they have a query for me to go sort it a new one account ********** 6 was open and we were assured that the old one on my name was deactivated ,to my suprise today I received a message stating that I owe R538.94 ????? For what ,am I the one who hired *********** staff ,why must I pay for something twice the last payment on the old one was December and the new one kicked in on January,so who is liable to pay for the one we were advised that it has been deactivated ?am I now supposed to pay for the old one and new ones,what kind of nonsense is this ?why are you acting like mafias ,do U think that I have money to play with ,u came in and install the new one and the old one was taken out but u are still billing me for the old one while I am still paying for the new one .it is your nonsense sort it out and I will never pay for your incompetence and i want a letter that states that I don't owe you on the old one at all and that the account is deactivated as promised I will only be paying for ********** 6 my dad new account...
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
26 Mar 2018, 09:22Dear Lea Setlau
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Mar 2018, 09:22
Official
Dear Lea Setlau
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
LS
Lea S's updateReviewer Update
28 Mar 2018, 08:50How long does it take you guys to resolve the issue?it is now 2 full days without any feedback no phone calls no acknowledgement from the person handling the query ?thats why you people make silly mistakes because you don't put ur customers first you only care about yourself *********** people I need a resolution or else I will get my lawyers to solve this .????
LS
Lea S's update28 Mar 2018, 08:50
Reviewer Update
How long does it take you guys to resolve the issue?it is now 2 full days without any feedback no phone calls no acknowledgement from the person handling the query ?thats why you people make silly mistakes because you don't put ur customers first you only care about yourself *********** people I need a resolution or else I will get my lawyers to solve this .????
DStv (MultiChoice)'s replyOfficial
04 Apr 2018, 13:00Good day Lea Setlau
Thank you for bringing this matter to our attention.
We unable to access your Fathers account with the information you provided. Pleas provide us with his customer number, decoder and smart card in order for us to assist you accordingly.
Please reply as private as the system will block any personal information as part as the security process to protect both MultiChoice and the customer.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply04 Apr 2018, 13:00
Official
Good day Lea Setlau
Thank you for bringing this matter to our attention.
We unable to access your Fathers account with the information you provided. Pleas provide us with his customer number, decoder and smart card in order for us to assist you accordingly.
Please reply as private as the system will block any personal information as part as the security process to protect both MultiChoice and the customer.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
LS
Lea S's updateReviewer Update
04 Apr 2018, 14:00My dad new account number is ***6,id *** and smart card number *** the last Payment I made on the new one was 235 rand but now there is a message on his tv stating that he owes 538.94 and also on my one ***4 i even lodged a complain with ur cal center and they said they are investigating
LS
Lea S's update04 Apr 2018, 14:00
Reviewer Update
My dad new account number is ***6,id *** and smart card number *** the last Payment I made on the new one was 235 rand but now there is a message on his tv stating that he owes 538.94 and also on my one ***4 i even lodged a complain with ur cal center and they said they are investigating
LS
Lea S's updateReviewer Update
04 Apr 2018, 14:00My dad new account number is ***6,id *** and smart card number *** the last Payment I made on the new one was 235 rand but now there is a message on his tv stating that he owes 538.94 and also on my one ***4 i even lodged a complain with ur cal center and they said they are investigating
LS
Lea S's update04 Apr 2018, 14:00
Reviewer Update
My dad new account number is ***6,id *** and smart card number *** the last Payment I made on the new one was 235 rand but now there is a message on his tv stating that he owes 538.94 and also on my one ***4 i even lodged a complain with ur cal center and they said they are investigating
LS
Lea S's updateReviewer Update
04 Apr 2018, 21:00I called again to Dstv I went home when I got home the dish is an explore but on a compact option because the tv is a 4 d it only needs a bigger dish that's y it is an explora but under the 235 which is moving on this account ***6 the dish serial number is A*** but now it is disconnected with an error e -16-4 my problem is that I received an SMS under ***4 that I owe 608 rand and under my dad acc ***6 it also said I owe 608 and the dish is closed please fix this I am now tired of this ***4 was supposed to be cancelled how come I am owing on a closed account and ***6 is paid up I paid 235 last month but the installed explora running on compact is closed
LS
Lea S's update04 Apr 2018, 21:00
Reviewer Update
I called again to Dstv I went home when I got home the dish is an explore but on a compact option because the tv is a 4 d it only needs a bigger dish that's y it is an explora but under the 235 which is moving on this account ***6 the dish serial number is A*** but now it is disconnected with an error e -16-4 my problem is that I received an SMS under ***4 that I owe 608 rand and under my dad acc ***6 it also said I owe 608 and the dish is closed please fix this I am now tired of this ***4 was supposed to be cancelled how come I am owing on a closed account and ***6 is paid up I paid 235 last month but the installed explora running on compact is closed