*********** and bad service

I have 2 decoders which were both on compact package. On the 15th I contacted DStv to downgrade 1 of them to access package and cancel the PVR function. On the 16 Ive noticed that the didn't downgrade but canceled PVR. I call with no luck. Monday 19 I call them again and explain. The consultation went to listen to previous communication and promised to do it. On the 22 they disconnected both my decoders. I called again the connected the HD one to compact and promise to downgrade the other to access package. Today 23rd not connected still I call the consultant told me it's not on their side its technical they will escalate. All these days Im using my airtime spending 20 minutes or more on each call. Their service sucks I'm so ****ed right now. I'm thinking of canceling the whole thing and rather have unlimited data and watch Netflix rather. Unathi