*********** and Absent minded staff

the level incompetence at multi choice is a extremely high. I have called on the 1 Jan 2019 requesting my holiday home to be connected for 2 days. they couldn't do it and was told they would escalate the matter. I called again on the 2 till the 7th about the same matter and they were still escalating it. on the 8th I call in and I was told that two of my decoder have been connected since 1 jan 2019 for the full month. who the hell made that request? when I request to switch the decoders off they can't do it and still have to escalate.

what are you escalating that cannot be resolved? stop your stupidy and do what the customer has requested. switch off the damn decoders and credit my account from the 1 jan 2019.