*********** agents, managers and *****

You disconnected my services for no reason on the 18th of this month stating that I owe you R810 but I have a debit order that goes off on the 20th of each month for the past 5 years. So I paid the amount as requested because I wanted to continue watching TV then when I called your call centre agents give me reason why you disconnected my service, they couldn't explain why. One of the agent even **** that my debit order for January 2021 went off then I reverse it. I told her that there's no such thing and I went and downloaded my bank statements for two months which I was charged for each month and I went through my statements and I realized that there was no debit order that was reversed. I called in again, got a different agent but same incompetence standard. Then I called again and I got a new agent who finally realized that my service were not suppose to be disconnected and she connected my services and she told me that one of the team leader will give me a call to sort out the reconnection fee that I was charged and that was on Friday but til today I'm still waiting. So on Monday I decided to call to request to speak to the manager and I was told that they are in a meeting. Everytime when I call to speak to a manager they're always in a meeting refusing to assist us clients. The reason why dstv is still functioning is because of us clients, without clients there's no dstv. When I call again I was told the same thing that the manager was in a meeting since Friday the manager was in a meeting. So asked the agent to explain to why my services were disconnected on the 18th stating that I ddnt pay but on the 20th you still debited me R756 + the money I paid on the 18th, meaning I have paid R1600 for a R600 services. I wasted my R300 airtime for a non services. What's the point of having call center agents who are so *********** and have no clue with what's happening in your business and agents who lie to the clients. I mean I now have to pay for bank statements charges because of the agent that **** that I reversed my debit order. I'll never call you or anything because I will be assisted with incompetence agents and managers who are always in a meeting everyday, lying to the clients that they will get back to them which they know they won't and there's no consequences at dstv because they operate as a government institution.