*********** AGENTS

The experience that I have with multichoice and its agents for the past week is shocking. They over debit my account and when I call in, i am told that an access fee was activated on my account but nobody can tell me who requested for it to be activated and now I am being given the run around for the refund. The1st agent spoke to had the audacity to say " hai suka" to me before cutting the call and then I am told by another agent that the reversal has been captured and the finance department will be in contact with me in 24 hours. 48 hours later, nobody has contacted me and when I call the call center, the agent advices that she can't help me because she is not from the finance Department, I should rather wait for the next debit order and they might debit less than what they normally do, the nerve to dictate what I should do with my money. I ask to speak to a manager and she tells me the manager doesn't want to take the call, I should rather hang up and they will call me back, when I refuse to cut the call, she places me hold, goes to God knows where and then comes back, unholds the line without saying anything to me, speaks to somebody and then cuts the call. I am actually very annoyed and I need someone to call me back and JUST GIVE ME MY MONEY BAC****!!!!!!!!