*********** Agents

On the 12 Jan 2023 I requested a downgrade of my account from Access to Easyview and it was done via Facebook chats and I received a quoted payment, immediately I made the payment of which it did not reflect immediately and I sent the proof of payment via whatsapp chat and the agent said they have escalated the issue and I should wait 24 hours however nothing happened then the following day I called in and they helped me with reconnection but this morning the subscription was canceled and I called in, the agent I spoke to he said the downgrade was unsuccessful, how come was it unsuccessful if I had received the amount to pay and I paid, then I am disconnected and the last consultant that I spoke to he said he will speak to his supervisor to sort out the issue but even now still nothing and I see on whatsapp it shows that I must pay another amount for what? Must I pay for incompetency of dstv agents, bad customer service, multichoice is failing on TCF