1 reviews | Active since Nov 2013
*********** agents at DSTV HELP SERVICE
It is irritating to follow the voice promt and to get to an \agent\" who is completely *********** of doing his work. How on earth can it takes a month to clear a freaking error code. Every time that I have to phone in and be transferred to another \"agnent\" cost me more than the subscription for the Walka. This is pathetic. Your service stinks. And this what will happen to the rest of the company. I was promised a call back every time I called in. There was only one persone who kept her promise and did phones me but the problem is not resolved yet. I actually thought, connecting my premium service on again and that this will resolve the matter faster, I was so wrong. No connection, no promised call back no service. You can hear the shouting and laughing of the \"agents\" in the background and they decide who to help and assist and who not. All the calls are recorded, well I am still waiting to hear from the supervisor to listen to my calls. Multichoice DSTV, you belongs to a 3rd world country with a garbage status."
We tried to contact you today but could not reach you.
It is important to ensure that you have the network coverage within your viewing area. If the network coverage is poor, it's not possible to get the picture due to poor signal.
We also cannot confirm what error message is displayed on your Walka for technical assistance. Please contact our DStv Mobile call centre directly on *** for technical assistance. You need to have the device switched on when you call.
Furthermore, please use this link http://maps.dstvmobile.com/dstvmobile/ to check the network coverage within your area.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you.
It is important to ensure that you have the network coverage within your viewing area. If the network coverage is poor, it's not possible to get the picture due to poor signal.
We also cannot confirm what error message is displayed on your Walka for technical assistance. Please contact our DStv Mobile call centre directly on *** for technical assistance. You need to have the device switched on when you call.
Furthermore, please use this link http://maps.dstvmobile.com/dstvmobile/ to check the network coverage within your area.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
