1 reviews | Active since Feb 2013
*********** agents at DSTV
Good day, I called the DSTV call centre on 01 Jan 2021 on *** for assistance and got no joy instead.
I scheduled a downgrade on the DSTV app, from Premium to Compact Plus which will take effect on 25 Jan 2021 (after the premium price lock has ended)
The first call was made at 20:14, I called to find out why I was billed R704 for Jan 2021, the consultant dropped the call whilst I was talking.
The second call was made at 20:18, the consultant put me on hold for an extensive period until I dropped the call.
The third call was made at 20:28, the consultant advised that she resolved my issue, she advised me that I will be billed R628 for Jan 2021 instead of R704. I also asked her if this would be updated on the app and she confirmed that it would be.
The app, website, whatsapp tool and IVR all show that I will still be billed R704 for Jan 2021, nothing has updated which leads me to believe that the third consultant **** to me.
I have a main decoder active which is an explorer, smart card nbr *** and a free installation assigned to that explorer, smart card nbr ***.
I should not have any active service. I need to know why I am being billed R704 for Jan 2021?
This should be a simple enquiry, I can’t understand why DSTV agents seem to be confused?
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have confirmed that we have scheduled a disconnection instead as we could not schedule a downgrade due to the fact that your current subscription is on contract.
Please contact our contact centre to activate the DStv Compact Plus on the 25 January 2021 as your current services will disconnect on the 25 January 2021.
You can also interact with DStv through:
***
www.dstv.co.za
DStv APP
Twitter: @dstvcare
WhatsApp: *** (Type Hello to start)
Kind Regards,
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have confirmed that we have scheduled a disconnection instead as we could not schedule a downgrade due to the fact that your current subscription is on contract.
Please contact our contact centre to activate the DStv Compact Plus on the 25 January 2021 as your current services will disconnect on the 25 January 2021.
You can also interact with DStv through:
***
www.dstv.co.za
DStv APP
Twitter: @dstvcare
WhatsApp: *** (Type Hello to start)
Kind Regards,
DStv: Hello Peter Team
Best regards,
I chatted to you on Saturday, 02 Jan 2021. As per our conversation, you advised me that my contract was ending on 25 Jan 2021. You also advised that I could downgrade at the same time. You also advised me that the DSTV app will reflect that I owe 0.00, instead the app shows that I owe R117.58?
I called your call centre now and spoke to Keabeatswe who advised me that the contract is ending in Feb 2021 and not Jan 2021. I was charged R117.58 for the device.
Is there anyone who has accurate information for me?
Thanks
I chatted to you on Saturday, 02 Jan 2021. As per our conversation, you advised me that my contract was ending on 25 Jan 2021. You also advised that I could downgrade at the same time. You also advised me that the DSTV app will reflect that I owe 0.00, instead the app shows that I owe R117.58?
I called your call centre now and spoke to Keabeatswe who advised me that the contract is ending in Feb 2021 and not Jan 2021. I was charged R117.58 for the device.
Is there anyone who has accurate information for me?
Thanks