*********** agents

On the 7th I asked for a disconnection and I was told they needed to escalate it will take 24-48 and I even asked I hope it won't come back saying I am owing wad told no, knowing dstv I saved the chats today I am told I owe dstv and need to pay reconnecting fee and I asked why because I asked for disconnect on the 7th agent can't answer, worse I sent the agent screen shorts of my conversation on the 7th but still ce back with incorrect information.. dstv is beginning to be the worst I need to resolved asap because I won't pay for it