*********** agents
<p>I called DSTV regarding debit orders switching, this month my debits dint go off on time and when I called I spoke to a lady who advised me that the debit date was changed to the 6th which I dint authorize. Now I asked the lady to put the debit through and she advised me that was done but surprisingly they debited for 2months till end November and I told her not to do that and then today am getting an SMS saying another amount has been debited by multi choice. You guys are pathetic and *********** and I need my money back... you just can't be doing as you please with my money... The service is horrible and I thought if I change to debit orders I will have peace of mind... and please don't advise me to reverse the money cause I won't cover the reversal fee </p>
Dear K Njungu
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear K Njungu
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Good day Mr Njungu
We tried to contact you today but could not reach you.
Your request for a refund has been processed. Once approved it will take five to seven working days for the funds to reflect in your bank account.
Thank you for your time and patience whilst we resolve this matter.
Your support and feedback is important to us.
Best regards
Dinah
Best regards,
Good day Mr Njungu
We tried to contact you today but could not reach you.
Your request for a refund has been processed. Once approved it will take five to seven working days for the funds to reflect in your bank account.
Thank you for your time and patience whilst we resolve this matter.
Your support and feedback is important to us.
Best regards
Dinah
Best regards,
Hey.. no voicemail left nothing left so I presume I needed to guess that it's multi choice? I work with clients and sometimes can't come to the phone hence voicemail and am not rude type who doesn't return calls.
5 working days just doesn't sit well with me considering the inconvenience that you guys are causing me or have caused after trying to make things easy by paying via debit order. , can someone look at processing the refund quickly and confirm if the debit order has been cancelled as per my request, I will revert back paying DSTV at pick and pay.
And can you please confirm that the payment date has been put back to the 2nd of each month, I don't have faith in you guys anymore as they say something over the phone and something else happens
Hey.. no voicemail left nothing left so I presume I needed to guess that it's multi choice? I work with clients and sometimes can't come to the phone hence voicemail and am not rude type who doesn't return calls.
5 working days just doesn't sit well with me considering the inconvenience that you guys are causing me or have caused after trying to make things easy by paying via debit order. , can someone look at processing the refund quickly and confirm if the debit order has been cancelled as per my request, I will revert back paying DSTV at pick and pay.
And can you please confirm that the payment date has been put back to the 2nd of each month, I don't have faith in you guys anymore as they say something over the phone and something else happens
Dear Mr Njungu
We apologise for the delayed response.
Please note that we're still liaising with our finance team for further assistance.
In the meantime, your debit order facility will remain active till the refund is processed.
Your payment date is still on the 02nd of every month.
Best regards
Dinah
Best regards,
Dear Mr Njungu
We apologise for the delayed response.
Please note that we're still liaising with our finance team for further assistance.
In the meantime, your debit order facility will remain active till the refund is processed.
Your payment date is still on the 02nd of every month.
Best regards
Dinah
Best regards,