*********** AGENT AND TERRIBLE CUSTOMER SERVICE

My name is Tim,Please refer my unresolved query use : ENQIUIRY REFERENCE NUMBER : ***9 & ***7) Could you please urgently advise me who re-activated this old decoder Model : DSD1132 Decoder Serial : V*** | Smartcard Serial: *** ? Because as far as l know when l added the new Cardless decorder on my account l vividly instructed the lady who assisted me telephonically to disconnect the old one. l need refund of all the money that l have been paying for the old decoder as it clearly shows that someone did not do their job properly ? l am very furious and disappointed with the Agent by the name Seabi Jafeta for ignoring my query and thinks l am a Nincom****.