*********** Agent and Absent Team Leader_-NO HELP USELESS

I am sick and tired of DST and their poor customer relations. I had provided bank details on several occasions only for *********** contact centre consultants and Team leaders not to update, now my services gets disconnected and its like my fault, Euthika Ngwenya called me and assured me my service will remain connected until they double debit,She assure me she will load notes in the event i am disconnected again, however agent cannot no notes loaded WHY LIE i must inconvenience my self all the time and call DSTV, You hold on for service only for agents to put you on hold and for Team leaders to be meetings all the time and not available to take your call Siya in PE advised Team leader not available as they are not there. is this the level of service for being loyal customers for years. please cancel my price lock contract, unsure why we must pay when agent cannot get the details correct and we must still pay for contract and not have services WHERE IS MY CREDIT THEN