eC
elsie C

1 reviews | Active since Oct 2015

04 Apr 2017, 12:46

*********** admin

<p>sins we sign up for the explorer deal of R949 p/m in December 2016 we re paying whatever money the clerk told us I have written complaints and it reply that it will be resolved within 24 hours I do not know how long their 24 hours is . first I receved a sms telling me to pay x amount then after a phonecall lasting for 13 min was informed given another x amount the went to their offices and was informed again about another x amount we pay according to this and after sending a email on 17/3/17 was informed about another x amount to be paid needless to say when we went to pay another x amount was given all these amounts exceeds R1000 and more on 30/3/17 I send again email they reply with a query nr ********** and was supposed to answer within 24 hours it is the 4th of April so I ask again how long is there 24 hours?????</p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Apr 2017, 12:59
Official

Dear Elsie

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Apr 2017, 12:59
Official

Dear Elsie

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Apr 2017, 09:13
Official

Good day Elsie

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Please allow me to rectify the situation by escalating your billing concerns to our Price Lock department for urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert

Best regards,

eC
elsie C's update06 Apr 2017, 17:40
Reviewer Update

thank you I received a phonecall. I just want to ask this question why was the first complaints never attended to only after I complain on hellopeter. so maybe I must complain direct to hellopeter in order for problems to be rissolved fast.

regards

elsie