*********** accounts department.

On 23 October my wife took over the account from her mother that had about R500 in credit. Got the credit formed signed, so the bill at the end of October was basically R200. But because the debit order was only signed on 23 October, it was too late for the the Debit order run on 25 October, so they automatically added it to the debit order run for 25 November. Thinking everything was fine we carried on. Then suddenly on Saturday 4 November 8:00 in the morning, Bayer & Associates phones my wife demanding she pay R500 (R200 owed plus R300 fees) We went to the Multichoice Offices in Durban and they apologized about it., but we asked for a letter stating that they made a mistake in handing over the account. We were promised a letter but no letter came. Then on 25 November, the debit order goes off (R1100) but she gets another phone call from Bayer demanding R500! We wen back to the office and again they apologize, but they can't do anything from their side. A letter came back saying we have paid our account, but that is not the letter we want. We want an apology letter stating she should never have been handed over in the first place. I want this resolved as soon as possible!