1 reviews | Active since Aug 2015
*********** accounts and service
I used my DSTV card on holiday and had to change the decoder off the premium package, to view on an old decoder. This was done over the tel on the 13/07, I then reinstated the card to our normal decoder. We were then disconnected after paying the statement in full. <br> <br> They then disconnected our service without notice for non payment. I called and after waiting 15min and 73 calls before me explained this situation and they said they would only be able to help during office hours<br> <br> After a further 20 minutes of haggling my service was reconnected. But I still have to sort out their problem on the accounts.<br> <br> It must also be noted that the service has without fail been offensive and rude. Often dropping the phone when trying to get a problem resolved. For example we ordered a movie on boxoffice a movie which was not even playing was selected and after calling refused to assist, we then sent numerous emails without effect.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our notes you have been assisted by one of our consultants and your service has been activated on the DStv Premiun Package. And the billing on your account corrected.
Please be advised that we do not have all your personal information on your account.
You may use any of the contact point to update your details.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our notes you have been assisted by one of our consultants and your service has been activated on the DStv Premiun Package. And the billing on your account corrected.
Please be advised that we do not have all your personal information on your account.
You may use any of the contact point to update your details.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert