SB
Steph B

1 reviews | Active since Aug 2016

08 Nov 2017, 16:27

*********** ACCOUNTS

I DO NOT KNOW WHEN THIS IS GOING TO STOP....

I GET AN EMAIL FROM Sandile Kaunda **********

STATING THE FOLLOWING:

Hi Aliyah

Apologies for the delayed response, kindly note there's currently a system issue that we're working on, when the system disconnects services, upon re connection it bills pro-rata.

It's currently a bit difficult for me to fix the matter first hand, I do apologies for the inconvenience but I will keep you updated and should the account disconnect, please send me an email to reconnect.

Regards Sandile"

ITS AMAZING THAT ONE MINUTE ON THE DSTV SELF SERVICE ACCOUNT IT SAYS R 0.00 AMOUNT OUTSTANDING AND THEN A CALL CENTRE AGENT TELL YOU THAT YOU ARE OUTSTANDING WITH R 4900.00

HOW EXACTLY DOES THIS WHOLE THING WORK?

I EXPECT A CALL... NOT AN EMAIL OR A REPLY ON HELLOPETER .. I WANT A CALL FROM DSTV...

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Nov 2017, 07:58
Official

Dear Steph

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

SB
Steph B's update20 Nov 2017, 15:47
Reviewer Update
I still wait for a reply I HAVE NOT RECEIVED ANYTHING