1 reviews | Active since Apr 2015
*********** acc department
Made once off payment 28 January 2015 cause i lost my job and didnt have money in my account for debit order. I immediately emailed proof of payment to [Email Removed] my dstv service gets suspended every 2 weeks since 2nd Feb. Every time i need to email proof of payment to someone else who will sort out the account cause after 2 months the payment still doesnt reflect on my account. They charge you R50 disconnection fee each time services gets suppended so to date i have almost paid R500 in disconnection charges and that because multichoice accounts department is *********** - my cellphone is costing me a fortune cause you have to phone every time and explain everything over and over and over and the poor callcenter gets my calls and swearing because the accounts department doesnt do their job. I mean really how long does it take an accounts department to update your account? This is pathetic
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are currently investigating the problem feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are currently investigating the problem feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
