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Good Day

Initially I was on the DSTV Compact Plus until recently I downgraded to R29 package. Last month I made contact to your Call Center to have the Xtraview removed. I was assisted by Bathokozile, my request was to have the Xtraview removed on the 1st of September and he / she decided remove it on that day same time. Then I had to make contact again to rectify the error.

Today is the 1st of September and now the whole package is cancelled whereas my initial request is to remove extraview. Now I am being advised that I need to pay a reconnection fee meanwhile the error is on your *********** consultant. Kindly advise.

Details of the chat was on the 8th of August between 18:00 & 19:00. Consultant Bathokozile.

This is unacceptable as this was a simple request.

Regards Sphe ***