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<p>Incompetency</p> <p>I am hugely disgusted with the service that I am receiving from DStv. My pvr decoder packed up and I had to buy a new one(not to mentioned it is one of the old models). When I got home we tried to connect the decoder but nothing happened and at the end of the day we had to exchange it as it was faulty.</p> <p>So we got another one and when we tried to connect the decoder it start coming up with the message that it must be linked to the primary decoder. For months we have been using the pvr decoder without problems or asking us to be connected to the primary decoder. (This after spending my money on cell phone to phone DSTV as I have not a contract) and numerous hours trying to explain to someone, my siutation how do you get that right that for months we had no problem watching, TV when the primary decoder and the pvr was not connected to each other.</p> <p>Now all of a sudden I must pay for an extra decoder, no one at DSTV can explain to me why this is happening and all they say is that I must pay for another subscription on the same account. </p> <p>Over the weekend I came back from a visit and found my dstv disconnected, because we did not make the payment as requested by them, I however did make the payment and they just took it off the explorer (main decoder).</p> <p>Can someone please explain to me.</p>