1 reviews | Active since Nov 2016

22 Nov 2016, 13:00

***********!!!!!

<p>Multichoice has suspended my account due to an employee not understanding the diffrence between Premuim Package and extra view, instead the consultant loads 2 x Premuim packages to my account, then suspends my account for non payment on a the second package that I dont even have! I then have to phone Multichoice and jump from consultant to consultant, spending over 96 minutes on my cell phone to explain to them how to rectify the problem, still the problem has not been fixed! I have now phoned Multichoice 7 times, everytime speaking to somoene more *********** then the next! Clive, Davide, Sibongile, Sibanda and now last Buyisile. </p> <p> </p> <p>Clients are expected to stay calm and smile for Multichoice mistakes, but if your account is behind due to their mistakes no one will appologise. who is going to pay my cell phone account? Who is going to give me back the time spent on the phone with Multichoice staff?</p> <p> </p> <p>NETFLIX IT IS! I will ensure all my staff move over to Netflix!</p> <p> </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Nov 2016, 14:20
Official

Dear Chemorne

We are acknowledge receiving your query. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Nov 2016, 16:00
Official

Good day Chemorne

Thank you for bring this matter to our attention.

Please accept our apologies for the level of service you received from our agents. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

Our records indicate that you have been assisted and the billing on your account has been corrected and account adjusted accordingly.

Should you require any further assistance please do not hesitate to contact us.

Kind regards

Rupert