WM
William M
1 reviews | Active since Jan 2018
24 Jan 2018, 09:05
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Morning I have bought DSTV Explora full installation package at Takealot late November 2017, till today it is still not installed, I have spent a lot of money making calls and being sent from pillar to post without getting any help. I have spoke to technical department , they have made promise which they cannot keep. This is really frustrating as I have ran out of options with this issue
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
24 Jan 2018, 10:42Dear William Matang
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply24 Jan 2018, 10:42
Official
Dear William Matang
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
24 Jan 2018, 12:44Good day William Matang
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you without any successes.
We unable to access your account with the information provided. Pleas provide us with your customer number, decoder and smart card in order for us to assist you accordingly.
Please reply as private as the system will block any personal information as part as the security process to protect both MultiChoice and the customer.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply24 Jan 2018, 12:44
Official
Good day William Matang
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you without any successes.
We unable to access your account with the information provided. Pleas provide us with your customer number, decoder and smart card in order for us to assist you accordingly.
Please reply as private as the system will block any personal information as part as the security process to protect both MultiChoice and the customer.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,