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I app**** for price lock 4 nov 2016 and it was declined. I emailed to ask reason for this and got a mail back saying its been approved. I had to send through my documents. On 8 nov I called to ask if they have received my docs. Only to be told that they can't see my application has been approved only that it was declined. I called in numerous times and was told everytime that the escalate it to the price lock department. I eventually gave up as no one came back to me. In march 2017 when I came home my neighbour brought me a package that was delivered while I was not at home. I immediately knew its the explora and called the call centre. I wanted to know how can u decline my application but then send me a explora 4 months later. No one ever came back to me regarding this. Since march ive wasted so much airtime and spoke to so many supervisors in the call centre. Everytime being told they sorry and its sorted. Then about June or July I started getting calls that I owe thousands of rands due to the explora. I called in again and said but I never activated it and asked u to come fetch the decorder as I dnt want it. I got sms from the bank saying the debit orders was unsuccessful as well. Then they started disconnecting my dstv almost every week. I then had to once again had to buy airtime out of my pocket to call and reconnect. Everytime being told they r so sorry and will be sorted out. This has still not been sorted. My decorder was switched off once again this morning as it os in arrears. However I pay my normal subscription cash every month and I was paid yesterday. Si what am I paying fir.if you switch my decorder off once or twice a week. I have kids thats on holiday but cant watch tv as they need to wait till I get airtime or if im allowed to call from work. This is so frustrating and sickening. I want this fixed and I want to be credited for all my airtime I wasted and also or all the days my decorder was switched off this year as all of this clearly not my fault.