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DSTV call centre is only promoting the so called accredited installers. <br> <br> I got the new explora and had issues to get boxoffice working.They explained how to format the decoder on the decoder itself,but left out the very last button I need to press to complete the process.I then had to go to DSTV and they just pressed 1 button more and it worked.Waited 90min to do something I could do at home.<br> <br> I inquired on how to install the xtraview as all cables are already in place and only need to be connected.Answer is accredited installer.I googled it and got it working in 15min WITHOUT and installer.<br> <br> I assisted my father in law with his one and we had an issue with the hd pvr as a secondary decoder to the explora.We did all cabling and the explora had very good signal but wouldn't scan on the pvr using the unicable on the smart lnb.The first person I spoke do,didnt know a thing.The second unwilling unhelpful person I spoke to did a few checks and said I need to get an accredited installer.I said to her all I need is for her to give me the settings,but she was adamant that the installation is wrong and we need an installer.Googled some more,changed 1 setting and everything worked.