1 reviews | Active since Nov 2011
***********
We have an explora with a duel view decoder connected to it. Yesterday the duel view decoder stopped working as it was not receiving a signal from the primary decoder. Phoned multi choice and after a half hour discussion the duel view was still not working. It would work for 2sec while they send a signal then cut out again. After changing all the wires to the ports as they instructed it still was not fixed and to top it all the primary decoder was now also not working. Phoned back, they got the primary working but the duel view was still off. After another half hour discussion and changing ports again it is still not working and they say to get an installer to come out. An installer did the installation in December and its been working fine. It get a signal when they send one. Am totally fed up with *********** service. So how do I fix the problem...
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you service has been successfully activated on extra view.
We tried to contact you to confirm both decoders is working without any success.
Should the problem persist please advise us by return mail to *** and we will assist you accordingly.
You may request assistance from any of these channels:
--Twitter@DStvCare
-Facebook/DStv
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you service has been successfully activated on extra view.
We tried to contact you to confirm both decoders is working without any success.
Should the problem persist please advise us by return mail to *** and we will assist you accordingly.
You may request assistance from any of these channels:
--Twitter@DStvCare
-Facebook/DStv
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,