Incompetency of DSTv to resolve their incompetency

I requested a downgrade of package from Premium to Compact around mid July 2015 to take effect from the beginning of August 2015. I was told that I was on a 24 month contract for the Premium package which I have no idea how that came about. I informed Multichoice that the 24 month contract was for the Explorer Decoder and not for the Premium package. The mistake on behalf of Multichoice was acknowledged but nothing has been done about this so far. I have phoned in numerous times to try and resolve and unfortunately I had to take this route. I have so many reference numbers in this regard as well. I was told that I'll be contacted with feedback and nobody has called me back as yet. I am sitting with a Premium package at home at the moment which I don't want and I sincerely hope that I'm not going to be billed for this at the end of the month. I was also told that the package will default to Compact at the beginning of the month and nothing has happened. I am not going to phone in again. This is totally unacceptabe and disappointing behaviour from a network that services the entire Country. I will have to resort to other methods of exposure if this issue isn't resolved soon enough.