INCOMPETENCY FROM MULTICHOICE DSTV

Hello Peter<br> <br> I am so frustrated with the incompetency of Multi Choice!!! <br> <br> Firstly when I decided to get a Explorer decoder on a 24 month package, I said I only want the R99 per month package excluding installation! Well then a month later I started getting billed for the R 899 package, after I pay my monthly service fee as well? After countless hours on the phone listening to music, because they all just put you on hold, I still pay R149 now, because according to them they did the installation, which is a lie because I did it myself! All these reference numbers and escalation emails help no one!!! Wish I could just talk to someone who is competent and has the know how to fix my problem immediately...<br> <br> As if all of this is not bad enough, yesterday I thought I would try one more time to activate my box office and catch up, oh yes because after they bill me for this I don't have this service! So once again I called in 3 times and was on hold approximately 30 min each time, now I have absolutely no service.<br> Then I ask myself how is it that no one at Multi Choice can assist either without escalating or going to the supervisor???<br> <br> Multi Choice, to you I say this is PATHETIC!!!!