NM
Noluvo M
1 reviews | Active since Mar 2024
19 Mar 2024, 11:56
INCOMPETENCY AT ITS BEST. YOU ARE WORSE THAN LOAD SHEDDING
I wrote a review in the beginning of March. You guys will want to debit my account for services I am not getting.
I called on from the 29th of February 2024 to activate my Internet. You guys delivered a Router with a SIM card and advised that you will RICA the SIM card upon delivery.
Payment went through I still have not received any service or benefits. I used the very same platform and raised my grievances hoping I will be acknowledged. I am 10 days away from you guys debiting my account again. I have not received a single call from any agent or supervisor to advise what is going on.
Words honestly fail me for your Poor service. Julle maak n mens baie naar ek se.
If you are unable to connect me please come fetch your stuff and refund me.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
19 Mar 2024, 12:02Hi Noluvo Mooi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply19 Mar 2024, 12:02
Official
Hi Noluvo Mooi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
NM
Noluvo M's updateReviewer Update
19 Mar 2024, 12:38I hope you guys just understand that there is definitely a gap in the process. I had to create a Hello peter account just to get feedback.
Your stuff is very inexperienced not to mention I still haven't received a call from any Team Leader.
I don't check my emails on a intermit base. I have responded to ***
I am honestly disappointed, if it wasn't for the my Peppa *** and Coco Melon gang I was going to cancel this.
Getting service that one pays for shouldnt be this extreme. What is worse except emails I got no SMS, WhatsApp or Calls. I have updated all the streams you may use to get hold of me.
Kind Regards
Mooi
Your stuff is very inexperienced not to mention I still haven't received a call from any Team Leader.
I don't check my emails on a intermit base. I have responded to ***
I am honestly disappointed, if it wasn't for the my Peppa *** and Coco Melon gang I was going to cancel this.
Getting service that one pays for shouldnt be this extreme. What is worse except emails I got no SMS, WhatsApp or Calls. I have updated all the streams you may use to get hold of me.
Kind Regards
Mooi
NM
Noluvo M's update19 Mar 2024, 12:38
Reviewer Update
I hope you guys just understand that there is definitely a gap in the process. I had to create a Hello peter account just to get feedback.
Your stuff is very inexperienced not to mention I still haven't received a call from any Team Leader.
I don't check my emails on a intermit base. I have responded to ***
I am honestly disappointed, if it wasn't for the my Peppa *** and Coco Melon gang I was going to cancel this.
Getting service that one pays for shouldnt be this extreme. What is worse except emails I got no SMS, WhatsApp or Calls. I have updated all the streams you may use to get hold of me.
Kind Regards
Mooi
Your stuff is very inexperienced not to mention I still haven't received a call from any Team Leader.
I don't check my emails on a intermit base. I have responded to ***
I am honestly disappointed, if it wasn't for the my Peppa *** and Coco Melon gang I was going to cancel this.
Getting service that one pays for shouldnt be this extreme. What is worse except emails I got no SMS, WhatsApp or Calls. I have updated all the streams you may use to get hold of me.
Kind Regards
Mooi
NM
Noluvo M's updateReviewer Update
26 Mar 2024, 11:55Hi
I am back again still complaining about the same thing. I am still not connected I called your contact centre and they advised all is well on their side. I advised that the router sim reads " enter sim card"
Now that could be on of two things it is not activated, or it is faulty. Your consultants are not properly trained, I am not sure if you guys have Team Leaders or Managers at customer service.
I have been lying to my kids giving them a lousy excuse 2-48 hours for a full week. On thursday is my debit date, so again this month I pay for services I am not receiving.
please cancel my Internet subscription as well as my DSTV subscription. I am honestly tired. trying to get service from you is an extreme sport. One would swear I am applying for a post in government,
Please come fetch your Router its still brand new as it has never been used since you last delivered it 2 months ago.
I am back again still complaining about the same thing. I am still not connected I called your contact centre and they advised all is well on their side. I advised that the router sim reads " enter sim card"
Now that could be on of two things it is not activated, or it is faulty. Your consultants are not properly trained, I am not sure if you guys have Team Leaders or Managers at customer service.
I have been lying to my kids giving them a lousy excuse 2-48 hours for a full week. On thursday is my debit date, so again this month I pay for services I am not receiving.
please cancel my Internet subscription as well as my DSTV subscription. I am honestly tired. trying to get service from you is an extreme sport. One would swear I am applying for a post in government,
Please come fetch your Router its still brand new as it has never been used since you last delivered it 2 months ago.
NM
Noluvo M's update26 Mar 2024, 11:55
Reviewer Update
Hi
I am back again still complaining about the same thing. I am still not connected I called your contact centre and they advised all is well on their side. I advised that the router sim reads " enter sim card"
Now that could be on of two things it is not activated, or it is faulty. Your consultants are not properly trained, I am not sure if you guys have Team Leaders or Managers at customer service.
I have been lying to my kids giving them a lousy excuse 2-48 hours for a full week. On thursday is my debit date, so again this month I pay for services I am not receiving.
please cancel my Internet subscription as well as my DSTV subscription. I am honestly tired. trying to get service from you is an extreme sport. One would swear I am applying for a post in government,
Please come fetch your Router its still brand new as it has never been used since you last delivered it 2 months ago.
I am back again still complaining about the same thing. I am still not connected I called your contact centre and they advised all is well on their side. I advised that the router sim reads " enter sim card"
Now that could be on of two things it is not activated, or it is faulty. Your consultants are not properly trained, I am not sure if you guys have Team Leaders or Managers at customer service.
I have been lying to my kids giving them a lousy excuse 2-48 hours for a full week. On thursday is my debit date, so again this month I pay for services I am not receiving.
please cancel my Internet subscription as well as my DSTV subscription. I am honestly tired. trying to get service from you is an extreme sport. One would swear I am applying for a post in government,
Please come fetch your Router its still brand new as it has never been used since you last delivered it 2 months ago.