Incompetency at its best!!

<p>ever since I took out a 2nd payment plan with dstv I have had endless issues. In feb 2017 I got debited R700 more due to incompetence, the first debit in Jan was incorrect too. I called in numerous times to have this amount refunded to me. Each call was more than 20 mins long and at the end of it I was assured it will be refunded. My last call was yesterday and I was assured the money would be in my acc by either 3pm yesterday or latest today.... and guess what... still no refund done!! I'm am disgusted by the overall service received considering I have been a client of multi choice for almost 7 years!!! How am I going to be compensated for the numerous phone calls and the inconvenience of R700 less in my account? I want my refund and I want it now and your'l need to compensate me in some way or the other for the endless hassles your'l have put me through since Jan this year. I beg of u to listen to each call to understand my frustration. As for all the consultants I spoke to.... absolutely useless... one asking for docs to have the refund done and another saying no docs... are your staff even trained? Please sort this out urgently!!!! My last ref no received was ********** 10_569.</p>