Incompetency at another level

I have been struggling with Multichoice for three weeks for a refund. They debited my account incorrectly and are refusing to pay my money back. Every time I call they tell me that the reason why the refund has not been done is that they are waiting on a proof of payment from my side. I tell them its on a debit order and twice they said its fine I dont have to provide all is in order. First it was to be processed 3-5 business days then it was 3 business days, On 2 August I call again and the same story is spinned to me. First call 13 Juy 2023 to epxlain the debit amount is wrong. It was corrected then the incorrect amount was debited. Second call 18 July to explain the amount was debited incorrectly. Third call 27 July to follow up. Fourth call 2 August and it is still not resolved. After making 5 calls this service is pathetic. They give you advice and then it is still wrong, This is quite a good way of doing business.

Utter incompetence