Incompetency and bad service

I called on the 25/05 to request cancelation due to me relocating for a year and will not be needing the services. The consultant Tebogo assisted me and said it will run till month end. To my surprise, I received a reminder to pay my subscription on the 31/05,which baffled me because i had called in to cancel effective month end. So i called again today and spoke to a Cohen, who then canceled my subscription with immediate effect which wasn't the arrangement. I called again and was told Samkelo Nkanyeni cut my subscription.. This is totally inconvenient and just shows incompetency. I was told i'd receive a call in 30 mins, which would be at 11:00 am 28/05..My dstv was cut with immediate effect which is unacceptable as it's not month end yet. I spoke to a Cohen however a Samkelo Nkanyeni cut my subscription without even communicating as was explained. I'm very appalled with this horrific service.