1 reviews | Active since Nov 2016
INCOMPETENCY ALL OVER, TIRED !!
<p>Good day</p> <p> </p> <p>Please kindly explain to me why my bank charges were paid to my Dstv account I clearly stated I wanted them paid to my personal bank account 10 days ago.</p> <p> </p> <p>Tell me what incompetence is this from the entire DSTV team?</p> <p> </p> <p>From wrong refunds to missing a mere instruction on where to pay my bank refunds someone help me understand really.</p> <p> </p> <p>I cannot trust you guys with any of the money issues for m account anymore.</p> <p> </p> <p>I need to verify and check everything prio before you make further blunders.</p> <p> </p> <p>Please clarify how much I will pay month end so we on the same page</p> <p> </p> <p>BUT MOST OF ALL I WANT MY BANK CHARGES PAID ON MY BANK ACCOUNT NOT MY DSTV ACCOUNT I NEED THIS DONE IMMEDIATELY.</p> <p> </p>
Dear Nomvelo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Nomvelo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Good day
Thank you very much it is only reflecting today on my account meaning this was only paid yesterday.
All along you had paid in my DSTV account which I clearly stated not to be done.
I have been greatly inconvenienced in all due to this delay contrary to how minor you might think it is.
Please kindly make sure wrong debits DO NOT HAPPEN in the future, they cause unnecessary stress with neither of us should have.
Improve your machines to be accurate and test them regularly as a world class company you pride to be act so, further on act promptly to queries and your agents should take proper accurate instructions for the client convenience not to make your own wrong decisions to suit your business ie. paying money into a client DSTV account instead of their own account as stated.
Good day
Thank you very much it is only reflecting today on my account meaning this was only paid yesterday.
All along you had paid in my DSTV account which I clearly stated not to be done.
I have been greatly inconvenienced in all due to this delay contrary to how minor you might think it is.
Please kindly make sure wrong debits DO NOT HAPPEN in the future, they cause unnecessary stress with neither of us should have.
Improve your machines to be accurate and test them regularly as a world class company you pride to be act so, further on act promptly to queries and your agents should take proper accurate instructions for the client convenience not to make your own wrong decisions to suit your business ie. paying money into a client DSTV account instead of their own account as stated.
Good day Nomvelo
We are glad that the matter is resolved and we are so sorry for the glitches and the delays.
Our mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly accept our sincerest apologies as we continually strive to improve our service.
Best regards
Girly
Best regards,
Good day Nomvelo
We are glad that the matter is resolved and we are so sorry for the glitches and the delays.
Our mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly accept our sincerest apologies as we continually strive to improve our service.
Best regards
Girly
Best regards,