Incompetency

Good day, I phoned multichoice last year to cancel my DSTV subscription and was instructed to cancel my insurance separately. The agent gave me the email address and the account number to quote on the email. I did as instructed and thought the chapter was closed. I was surprised to receive a phone call from Karishma Moonsamy from Blake who told me that Multichoice handed me over for the arrears in my account, I told her I had cancelled my subscription and had no arrears and forwarded her the email that I was instructed to send to cancel my insurance. The cancellation with multichoice was done telephonically and I don’t have proof of the conversation. I refuse to be harassed by Blake's employees and refuse to keep repeating the same story because of someone's incompetency. I followed the process and don't understand why I'm being harassed. I work for a bank and cannot have my name black listed because of someone’s ignorance/ incompetency. Can someone please do their job and get my name cleared. I don’t appreciate getting these phone calls as if I’m a bad payer, I was with Multichoice for over 10 years and have never missed a payment surely that should speak to my records. I need confirmation that my name has been cleared soonest!!!!!!!!!