Incompetency

My account payment was paid incorrectly at PicknPay, they then phoned the call centre to try and resolve query, this was on Saturday 30 January 2016. Mbali took my call and said she had done the necessary to have the money paid into my account after 48 hours.<br> <br> On Tuesday the 2nd of February more than 48 hours later, i phoned the call centre again, was on hold for 12 minutes before i was connected to a consultant, was put on hold for more than 10 minutes (another loss) when my call was finally answered by a consultant that was also clueless on how to assist. Really!!!!!<br> <br> Today is the 4th, according to them i still owe money. Nothing has been done and it is very frustrating.<br> <br> So so disappointed by lack of customer service and inability to resolve queries where monies are concerned :-(