LD
LINDELA D
1 reviews | Active since Jun 2013
17 Aug 2015, 11:14
incompetency
I wrote a report here about Multichoice and they cannot trace the forms I submitted. Ref number is [#***]. I have been re submitting the forms and to this day they cannot find them. I spoke to a couple of their consultants about the matter and they promise to assist and they never do. Got communication from <br> <br> Tsholofelo Ma***o <br> Niven Athmaram <br> Tshidiso Mothepu <br> Lyle Klassen <br> Boitshoko Tyalimpi. <br> Precious Moilwa <br> <br> None of them could assist in making sure the query is resolved, they all kept asking me to send documents which I kept sending. I hope atleast they can trace the people mentioned on this report.<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Aug 2015, 10:17Hello LINDELA06,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have escalate your complaint to the people that dealt with your query to resolve immediately.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have escalate your complaint to the people that dealt with your query to resolve immediately.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply25 Aug 2015, 10:17
Official
Hello LINDELA06,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have escalate your complaint to the people that dealt with your query to resolve immediately.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have escalate your complaint to the people that dealt with your query to resolve immediately.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,