MV
Monique V
1 reviews | Active since Sept 2014
24 Jun 2015, 19:18
Incompetency
In Jan 2015 received a call about an offer to upgrade to an explorer, after advising the consultant that i have extra view and have a small dish i was told that the explorer will be compatible. after installing the explorer i found out that it is not compatible and i need a bigger dish and extra cables ect. I called 2 days after it was delivered to me to cancel the deal as i was still within my 7 days. spoke to a supervisor and was told it has been cancelled and back to my extra view. since Jan 2015 til May 2015 i heard nothing from DSTV. since end May 2015 every second morning when i wake up my dstv is off. i spend about R100 per call to dstv. every time i must hear my query has been escalated and the explorer department will contact me. they did call me about a week ago and advise it has been cancelled and will take about 48 hours. Well Monday morning and this morning my dstv was off. i am so sick and tired of calling and hearing the same thing every time. everyone is promising to call me back but no one has since. the Supervisor told me on Monday that she will personally go to the department and see whats going on and call me back, still waiting in vain. please can call me
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Jun 2015, 14:53Hello moniquevisagie,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply25 Jun 2015, 14:53
Official
Hello moniquevisagie,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,