Incompetency

on the 27th November 2021 I contacted your callcentre requesting that they deactivate one of my decoders which was on dstv compact, it was deactivated and was told to make a payment of R520, i paid that same day, after a few weeks I got an sms that i must pay 1600 which i didnt understand why, i checked my app and found that the decoder i deactivated has been activated without my consent . I deactivated it and received a message to pay 1200, i paid R1000 and contacted dstv asking why was the decoder activated as i never said they should activate it. the consultant i was speaking to told me that it was activated by the system, he will send an email to finance to reverse the charges, and my viewing will be activated in 3hours, it was not activated till the next day, after 2 days it was deactivated again, i phoned again they activated it still not fixing the issue of the balance that keeps appearing , it has been deactivated again and they tried reconnecting it but they were unable to because they are still not removing the balance showing on my app.