Incompetence within the department

I called Multichoice to add a 3rd Decoder to my account and I was told that my decoder belonged to someone else, NOW! i only changed addressed when i was renting a house in Tzaneen when i relocated and not changing the decoder, A lady called Tracey Sibiya (supervisor) at Multichoice told me that the decoder doesnt belong to me, she told me that i need to go fill in a form and do a change of ownership. Why should i do a change of ownership on my very own decoder. All that i need is to activate my 3rd decoder at my other house thats it. is this what we paying multichoice for? I need connectivity and i need now......someone need to sort this matter now or tomorrow ill be at the Randburg Office like rush....ACCOUNTABILITY is what is needed