Incompetence to assist

my initial problem was that I wanted to download a Box Office movie. <br> I went through the procedure 2 or 3 times, I can watch trailers and successfully go through the booking procedure but the movie will not download. <br> Several calls to sort out but to no avail. <br> My account was credited one movie and I was told to enjoy the movie, what movie, nothing ever arrived. <br> On next contact to try and rectify I was now told I not on debit order payment and that's the problem, funny to find that out after so many stories<br> I changed to debit order - no change in situation. <br> I paid into Box Office for one movie<br> I tried again but still the same problem. <br> I was told to take the decoder in, I did this and have same problem<br> I did a 31st reset and the third different method, same problem and then lost TV2 signal. <br> I spent 45 minutes on cell phone to remedy this fault, all to no avail, I was told search for the rainbow and if I can't find it then call in a contractor. <br> I persevered trying to get the second TV up again and in 30 minutes I got it right, no rainbow required nor any R350 for a contractor. <br> Now, two more attempts and 2 emails, I hear nothing from the call centre. <br> Service excellence?