Incompetence Staff at DSTV Multichoice

Unhappy with *********** staff at ( DSTV ) Multichoice ( 011 ) ***

I am writing this as a very dissatisfied customer of DSTV Multichioce,I decided to voice my dissatisfaction because of the way the staff at multichoice are so *********** and need proper training before they serve us.

I was recently phoned by multichioce on the 27/05/2020 and offered one of their products ( price-lock + decoder ) which i agreed to and concluded by giving my banking details as i felt i needed the product and saw value.

Hats where the problem started since then i was told the decoder would be arriving within 7 days which then the installer will then call for an installation.Time came the installer called but no unit had arrive,till this day no unit has been received.

Starting to get frustrated i phone multichoice to follow-up on the queries on the 23rd June 2020 and was provided serial number A*** and order # 0FT1T***5 i was also provided with contact details for On The Dot service provide who then referred me to a courier company Fedex,after calling fedex they first tell me i must come and collect the decoder in their offices in Durban,after checking the system again she then advised that the decoder was sent to the wrong address on the 5th June and 17th with also wrong contact information so they then sent it back to On the Dot on the 19th June ,received by Henry ,# Oder 0FT1T***5R.

on the 26th June i phoned DSTV multichoice again as i saw the need to follow-up,i spoke to a gentleman who seemed very friendly and helpful,after a long telephone call and correcting my physical address he promised me that i would be getting a call within 48 hours and gave a reference # INC - 126644 as he advised he had escalated the matter matter to the relevant department for urgent attention.

today 30th June i phone again after not receiving any communication as promised but was again appalled by the call center agent who called themselves Malusi Mhlongo and Nompumelelo Ngcobo who obviously,i my opinion are *********** and need extensive training because i dont belive they are a reflection of good image created by a multi corporate brand like multichoice. They thought they were smart in putting me on hold for more than 50 minutes then hang up, when i asked to speak to their Superior.It turns out that the reference number and phone call details previously made by me to multichioce on the 26th doesn't exist on their system and i just dont know who to believe anymore but im still without the service /product.

i am disgusted by this experience because it has happened multiple times and now want to bring it to their attention if they are not aware already.

regards

Appalled customer