incompetence service and false services

In August boughta decor after I lost my old one few month'sago. . I then called their customerservicedepartmentand askedthem to merge so that the accounts to be 1 new account. i was told they can only cancel theold one and i wouldbe left with the new account. i was happy cause I was immediatelyconnected. a few days later I got disconnectedand calledagain , i was promised that the matter I resolved. again I a weeks time i was disconnectedandhad to go throughthesame procedure. mind you evertime I call i speak to a different person. this has been going on until by the end of August I stopped paying as i was confused with the 2 accounts that are on my name. then again in September i paid 500r and called in to ask them to fix this and I got another empty promise that the matter is resolved. Last week alone I have spent 150 calling multichoice with the same problem and having to hold as one consultant put me on hold for22 minutes and hanging up on me. I called in to lay a formal complain and I spoke to a team leader called Shezlin Sampson who guaranteed that he will escalate and sort this out and deal with the *********** consultants. he even sent me an email the next day confirming that the problem is resolved. again on Thursday i was disconnected and went thru the same thing again, same old lies and got connect. again today I'm disconnectedagain and I not willing to call back. they should just refund me my hard earned money for the month. I'm really ****ed off