AS
Ashwin S
1 reviews | Active since Jan 2012
03 Mar 2016, 06:48
INCOMPETENCE ONCE AGAIN!!
After 6 long gruesome calls to multichoices contact centre I still get overcharged. I specifically asked Thembeni, Ref no: ***9-I73 (22/02/2016 - 13:00pm) to escalate my matter as DSTV is charged me an access fee twice for a reason unknown to anyone. She promised me that it will be sorted out before the debit order date. Guess what....once again pure incompetence! This is not the first time I have complained about incorrect billing. Please contact me urgently to resolve. We are paying over TEN THOUSAND RAND a year and still receive such appalling service.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Mar 2016, 12:47Hello BadBoy4Life,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
According to our records you have been assisted with your request on the 03-03-2016, please refer to your personal email for the details.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
According to our records you have been assisted with your request on the 03-03-2016, please refer to your personal email for the details.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Pfarelo
DStv (MultiChoice)'s reply04 Mar 2016, 12:47
Official
Hello BadBoy4Life,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
According to our records you have been assisted with your request on the 03-03-2016, please refer to your personal email for the details.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
According to our records you have been assisted with your request on the 03-03-2016, please refer to your personal email for the details.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Pfarelo