IM
Ivan M
1 reviews | Active since Nov 2012
18 Aug 2015, 15:47
Incompetence of Multichoice
I have absolutely no idea of how much more simpler to put this - I want my ****** package downgraded from Premium to Compact. I wrote a complaint on this site last week about the incompetence of Multichoice to have this done after having made numerous phone calls with just the same amount of reference numbers. I was given a call last week Thursday by Pebogo and I was given the reference number ***. I was told that the issue would be resolved by the weekend or by latest Monday. We are approaching mid week
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Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Aug 2015, 08:17Hello Cerato,
It is with regret that we learn of the frustration and inconvenience you have experienced with your debit order collection with your DPP Explora contract accounts.
We have escalated your query to the DPP department to assist you directly with your concerns. The reason for our escalation is we do not have access to the DPP Explora 24 month contract accounts.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your debit order collection with your DPP Explora contract accounts.
We have escalated your query to the DPP department to assist you directly with your concerns. The reason for our escalation is we do not have access to the DPP Explora 24 month contract accounts.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply28 Aug 2015, 08:17
Official
Hello Cerato,
It is with regret that we learn of the frustration and inconvenience you have experienced with your debit order collection with your DPP Explora contract accounts.
We have escalated your query to the DPP department to assist you directly with your concerns. The reason for our escalation is we do not have access to the DPP Explora 24 month contract accounts.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your debit order collection with your DPP Explora contract accounts.
We have escalated your query to the DPP department to assist you directly with your concerns. The reason for our escalation is we do not have access to the DPP Explora 24 month contract accounts.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta