Incompetence of employee and complain

Hi, My name is Landy account number ***9.

On the 16 July 2019 around 16:28 I received SMS regarding a promo of Compact Plus, and I called Multichoice on the 23/07/2019 asking about the promo and if I can also reply on Whatsapp as the message was saying “Pay R 460 for 2 months when you upgrade to Dstv compact plus reply “Yes” to 31066 & we’ll automatically upgrade you within 24 hours. To upgrade immediately whatsapp “Hello” to ***. T&cs. reply to opt out. And the agent that I spoke to ask if I rep**** and I said no and I asked if I could do it via Whatsapp and she said yes and I did as she was on the line with me and I told her the responses I was getting and she said whatsapp Ubumnadi to see the respond and I did as she ask but the was no respond, and she advised me that it will be automated as I have done it on whatsapp and the amount Of R 460 will show on the 02/08/2019 I should pay what the system required until the 02 of new month which I did pay on the 26/07/2019. To my surprise on the 02/08/2019 the amount was more than the promo I called in and was again advised to pay R 460 and the will escalate my queries will receive a feedback with 24 hours which I didn’t I think I called the whole month August to want to know if the matter will be solved or not and I spoke to several agents, team leaders and manager explaining everything from the beginning to each one of them who I was speaking to or transferred to but the matter was not solved, was told to pay R 460 again this month September 2019 as is the last month of promo and if I get disconnected due to the amount left as it was charging normal subscription they will reconnect me, I decided not to pay so today I called again asking whether the matter will be solved or should I pay the whole amount and was told different story that I was supposed to hear from the first call I made when I was upgrading for promo or even on the 02/08/2019 when I called to find out why the amount was high, I was misled by your several agents, team leaders as well as a manager. Due to that should I pay the balance which I was told incorrect info form your multiple agents and even their leaders, You are free to listen to all the recording from the 23/07/2019 until today and you will hear that I was given incorrect info which could have being avoided from 23/07/2019 and 02/08/2019 and they rest of the agent from those days they failed to help me as they all said the same things like the others. Until I was told the correct info today by the agent who knows why he is a work Sphamandla Xulu was happy with his service however about been misled how am I going to be compensated as I don’t see a reason why I should pay such amount because of your lazy agents, team leader and one of the manager, you will see all their names on the notes they made on my accounts ( Spoke to Xolani, Amanda, Nomgebo, Zionela, Samira team leader, Mike the manager, Tsholofelo, Delisile, Nkosinathi the team leader, Natasha etc. whom I was not happy about their services as they misled me was even given ref ***9-c1 which is my account number. Please let me know as soon as possible my compensation as was given wrong info from the begging this today should I pay for your agents mistake or what looking forward to your response ASAP as I need to pay my DSTV account and watch it.