INCOMPETENCE OF DSTV STAFF

I was called by Ebrahim regarding price lock on 4/01/2019. I did not receive an sms/reference number.I had explained that I worked, he informed me that the courier would call me before he came. I called on the 8/9 and was given this information DSTV Ebrahim ref ********** 0-i133. I was told to wait 7 days and call back if I did not receive the explorer.I waited till the 17/01/2019 & spoke to Sindiswe ********** 0-i141. I was called that evening around 7:16 I was called by a DSTV representative and told the explorer was delivered on the 8/01/2019.When I explained that I work and I did not receive it..she said she will email the distributor and get back to me.I cannot understand this incompetence. Up till today 21/01/2019 I have not received any feedback/ apology