Incompetence of DSTV

The incompetence of DSTV is outstanding. I have requested for a change in ownership from my late father's account to mine at the beginning of January and NOBODY has bothered to do anything. Why is no one doing their job! There is a credit on the account which has YET to be transferred to my account and then DSTV has the audacity to cut the service because I owe money. REALLY? your incompetence to do your job is why I don't have the service running at the moment. I write this while waiting for someone to answer the phone at DSTV, 22 minutes and counting.