incompetence / no feedback or ownership from consultance

The worse service i have received from my entire life...

I logged a query in December an and 2 months down the line theres still no resolution whatsoever, NO feedback. Everytime time you make a followup call your being made to repeat yourself.

The agents dont knw what the hell is going on, everyone is speaking for themselves and they forget that they represent DSTV

the attitude from thet give you, SHOCKING!!!

today 16 Feb 2018 at 12:47 a spoke to a lady by the name of Lerato Mosai for 20-25Minutes she promised to give me a call back by 2 o'clock guess what, it never happened, she's is RUDE, a LIER, no empathy shown whatsoever (i dare you to listen to the call???)

Can query be resolve PLEASE!!! debiting my account is never an issue so can you please fix this thing.