BV
Belinda V
1 reviews | Active since Dec 2015
22 Dec 2015, 11:24
Incompetence: MultiChoice call centre & accounts
I paid November's subscription to MultiChoice, an Absa listed beneficiary, via EFT on 5 November and on 6 November my DSTV service was cut. So:<br> - That day, spoke to agent Violet K, who said the billing doesn't reflect in DSTV's account yet - despite this being a direct payment. I emailed her my proof of payment
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DStv (MultiChoice)'s replyOfficial
28 Dec 2015, 12:34Hello BelindaViret,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply28 Dec 2015, 12:34
Official
Hello BelindaViret,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team